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Welcome to Moonriver

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Customer Service

Shipping & Delivery
We ship within 1 Business Day on every item in our catalog. Orders placed before 12pm PST are shipped same business day.
Privacy & Security
You can shop safely and securely with Moonriver. We have implemented a sitewide SSL certificate to protect all the data you enter. Your information will never be used, even for our marketing, without your permission. Payment information is not stored by Moonriver on our servers.
Returns & Replacements
We offer a 30 day Satisfaction Guarantee on every item we sell, regardless of reason. To initiate a return fill out this form. After 30 days if you have a question regarding your item, contact us at
We have streamlined our system to make ordering a breeze. You may checkout as a guest, or to speed up the process in the future register as a member. By registering all your orders will be saved to your account allowing for quick reorders or returns. If you have problems during the ordering process, either email us at or call us at 888-830-5030
Payment, Pricing & Promotions
All of the payments is handled securely by PayPal PayFlow Pro Services and is none of the payment information is retained by us. We have added top web security to protect your information and make purchasing from us safe and secure. All prices listed on the website are final. Any pricing errors that are discovered will be fixed and orders will only be fulfilled with the correct price. It is your responsibility to follow your state laws in regards to promotional giveaways and tax liabilities. Unless otherwise stated, all promotional giveaways are limited to the United States. AK & HI winners may need to pay a shipping surcharge.
Viewing Orders
Orders may be viewed by either logging into your account, or by filling in this form
Updating Account Information
Only registered users have the ability to update account information. This is done in the Account Dashboard page by clicking on the edit link for your Account Information, Shipping Information or Newsletters.